Business Development Officer-JAMDEX®, Communications Department

Welcome to the Career Page for Bank of Jamaica.

Are you looking for a new challenge? Are you a qualified, committed high-performer? Would you like to join our values-driven organization where you can contribute to nation-building? Then Bank of Jamaica is the place for you!

Bank of Jamaica was established by the Bank of Jamaica Act (1960) and began operations in May 1961.The establishment of the Central Bank was in recognition of the need for an appropriately regulated financial structure to encourage the development process, particularly as Jamaica was about to embark on the road to political independence. Bank of Jamaica is at the heart of Jamaica's financial system.

For more information on the history of the Bank, please visit the following link: History of Bank of Jamaica

Why Bank of Jamaica?
We provide career opportunities for suitably qualified and experienced candidates at all levels, and seek to recruit candidates who have a determination to succeed. We are problem solvers, critical thinkers, results-oriented team players and excellent communicators. From our unique position as Central Bankers we provide you with unparalleled exposure in areas such as:

Financial Institutions Supervision
Research and Economic Programming
Financial Stability
Banking and Currency Operations
Financial Markets
Payment Systems
Market Operations and Analysis
Reserve Management
Strategic Planning
Corporate Risk Management
Human Resource Management
Accounting
Auditing
Information Technology

Our Core Values
We observe the following core values as we conduct our affairs:

Respect
Integrity
Honesty
Excellence
Confidentiality
Team Work
Transparency
Fairness
Equity

Learning and Development
At Bank of Jamaica, our team members have the opportunity to develop both professionally and personally. We recognize that building on the expertise, knowledge, skills and abilities of our team members is central to our success.

Culture of Excellence
Our team members are our most important assets who drive the achievement of the Bank's mission. Every member of the team has an important role to play in the fulfilment of the Bank's mandate. We are committed to excellence in the performance of our duties and responsibilities. Our professionals are provided with an aesthetically pleasing work environment.

We are looking for professionals to join our team. Apply today.

Thank you for considering Bank of Jamaica as your future place of employment.

Kingston, Jamaica

Full Time

Bank of Jamaica

Experienced

Applications are invited from suitably qualified professionals to resource the role of Business Development Officer - JAMDEX®, Communications Department.

Reporting to the Head, External Communications, Communications Department, the successful candidate will be responsible for:

SALES - Strengthen JAM-DEX^® Adoption

Driving target achievement for merchant and individual user adoption of JAMDEX® as a means of payment by:
- Guiding direct reports (including the Street Team) to meet targets set in collaboration with Management.
- Evaluating and optimizing the Street Team’s performance to achieve targets.
- Identifying opportunities and business leads that will facilitate adoption of JAMDEX® and strategizing and executing plans to capitalize on these leads and opportunities including managing events relating to JAMDEX®
- Developing and executing strategies to incentivize adoption of JAMDEX® by merchants and end users which are beneficial to all parties involved.
Expanding the JAMDEX® ecosystem to support merchant acceptance and use of JAMDEX®.
Determining targeted marketing campaigns to support adoption efforts, collaborating with Operations Lead in this regard to develop the relevant marketing strategies based on feedback and insights garnered from face-to-face customer interactions.
Boosting the usage of JAMDEX® amongst current users, both merchants and individuals by determining the most effective strategies to ensure the conversion of individuals and merchants as JAMDEX® users.

OPERATIONS

Managing the partnerships created with merchants and individual users to ensure that customer retention and anticipitated customer needs are met in conjuction with the Wallet Provider (National Commercial Bank).
Improving Customer Experience Management by identifing issues, providing resolutions when issues arise, seek opportunities to develop and execute strategies to improve customer experience.
Providing oversight of customer contact centre - including preparing FAQs, script to guide operators.
Assisting to develop appropriate campaigns aimed at boosting the conversion of individual users and merchants as JAMDEX® users and assist with the implementation of campaigns in new and traditional media, in collaboration with Social Media Specialist.
Documenting processes relating to the role of the Unit, identifying areas to be improved or issues in current processes and participating in implementation of improvements agreed with Management.
Providing monthly content calendars for new and traditional media, feedback from social media channels, log complaints/issues from customer contact centre.
Making presentations to the CBDC Oversight Committee and CBDC Steering Committee to include: status reports, recommendations on the most effective methods of onboarding merchants and engaging end users of JAMDEX®.

QUALIFICATION AND EXPERIENCE

Undergraduate Degree in Marketing, Communication, Business Administration/Financial Management or Economics to understand complex and multi-level business lending dynamics with at least four (4) years working experience in business development, strategic partnership management or business-to-business sales, two (2) years supervisory experience.

SPECIFIC KNOWLEDGE AND SKILLS REQUIRED

Sound understanding of JAMDEX® technologies and promotional strategies.
Knowledge of the role and functions of the Bank of Jamaica.
Posseses a solid problem-solving skills.
Demonstrates resilience, courage and tenacity, especially in crucial times.
Able to work well under pressure and stressful situations.
A collaborative mindset and multitasker with exceptional organizational skills.
Relationship building and Leadership Management skills that reflects in team’s performance.
Good communication skills both oral and written.
Commitment to continuous self-development as a leader.
Good presentation skills
Ablity to influence others.
Strong business sense and industry expertise.
Excellent mentoring, coaching and people management skills.
Strategic planning Skills
Experience in business development.
Sound knowledge of the financial technology landscape.
Project management skills.

SPECIAL CONDITIONS ASSOCIATED WITH THE JOB

Required to demonstrate a high level of professionalism and integrity.
Required to work extended hours, including weekends to meet deadlines.
Required to interact with media personalities.
Representing the Bank internationally.

Interested persons who meet the above requirements should complete the application form with cover letter and full resume no later than Friday, 11 September 2026 at 04:30 p.m.

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