Bank of Jamaica

Applications are invited from suitably qualified professionals to resource the role of Project Officer, Customer and Clearing Operations, Banking Department, Banking and Currency Operations Division.

Reporting to the Assistant Head, Clearing Operations and Customer Service the successful candidate will be responsible for: 

1. Providing support to the Assistant Head of Department in directing and coordinating work relating to customer accounts and other assigned areas.
2. Overseeing activities related to the safeguarding of customer information and ensuring compliance with provisions of the Data Protection Act.
3. Managing and ensuring timely review and updating of the mandate of account holders, ensuring that all information on file for corporate and retail customers are current, complete and in the format required.
4. Overseeing the effective custodial management of the Bank’s customer records in accordance with the Bank’s operating procedures and the Data Protections Act.
5. Developing and executing strategies to manage the use of personal data in compliance with the requisite policies, procedures, laws and supporting regulations as well as standards and guidelines.
6. Adopting and implementing risk control measures to mitigate the risk of financial loss to the Bank, collusion of staff and reputational damage from breaches of confidentiality.
7. Reviewing and approving journal entries produced by the Clearing Operations and Customer Service Section ensuring consistency with the relevant accounting standards.
8. Overseeing the administration of CBDC-related activities with regard to the overall control and movement of the stock of CBDC maintained in the Banking Vault.
9. Supervising the opening and closing of wallets for staff, internal and external merchants and other related day to day activities.
10. Reviewing Teller CBDC summary and Teller CBDC reports for established reorder level and determine value of CBDC needed for approval by the Director.
11. Assisting with developing and implementing systems and procedures to ensure the efficient operation of all activities relating to customer accounts; continuously reviewing and proposing updates to ensure relevance, effectiveness and adherence by staff.
12. Contributing to improving customer experience by providing administrative and client support for Current Account Online Banking and ensuring customer complaints are resolved in a timely manner.
13. Reviewing and finalising reports in relation to customer accounts and any other assigned area(s) and providing routine and periodic updates on the status of account holders to the Assistant Head of Department.
14. Assisting with monitoring the compliance of the Section with the requirements of the BOJ’s AML/CFT/CFP policy and other international standards and regulations.
15. Assisting with the execution of  AML/CFT/CFP matters by reviewing and approving transactions and completing customer due diligence and know your customer reviews.
16. Formulating and designing quarterly communication content to sensitize account holders on AML/CFT/CFP related matters.
17. Supervising activities relating to the timely preparation and dispatch of responses to requests from both internal and external auditors.
18. Making presentations and providing status updates on CBDC activities to the CBDC Internal Project Team.
19. Representing the Department on matters related to customer records.
20. Assisting with conducting user acceptance testing (UAT) for various projects, including reviewing UAT test scripts and the completion of end-to-end user acceptance testing.
21. Performing any other duty consistent with the nature and function of the job as may be assigned from time to time.

QUALIFICATION AND EXPERIENCE

• Postgraduate degree in Finance, Banking, Accounting, Business Administration or Management Studies or related discipline with a minimum of three (3) years’ working experience, one (1) of which must be at a supervisory level in banking or accounting environment.                                                                                                  OR
• Undergraduate degree in Finance, Banking, Accounting, Business Administration or Management Studies or related discipline with a minimum of four (4) years’ working experience, two (2) of which must be at a supervisory level in a banking or accounting environment.
• Certifications in Data Protection Act and or records management would be an asset.

SPECIFIC KNOWLEDGE AND SKILLS REQUIRED

• Knowledge of BOJ’s AML/CFT/CFP, POCA, international anti-money laundering standards, related local legislation and regulations.
• Knowledge of the Bank of Jamaica Act, Banking Services Act, other relevant legislation.
• Good knowledge of accounting, banking systems and domestic banking operations.
• Knowledge of CBDC operations.
• Results oriented with tenacity and drive for excellence.
• Ability to work co-operatively with members of the Department and across the organisation.
• Resilient and determined to improve business processes and
• Good leadership skills ability to delegate effectively.
• Ability to be entrusted with confidential, personal and sensitive information/data.
• Proficiency in Microsoft Office suite, data reporting and other relevant software.
• Good analytical and computational skills.
• Excellent communicator with highly developed oral, written, report writing, and presentation skills. 
• Excellent problem solving, interpersonal, and time management skills.
• Must be extremely detail-oriented in regard to verbal and written documentation and communication.
• Ability to diffuse difficult situations and exercise good judgment when making decisions.
• Required to display a high level of professionalism in interfaces with staff and the general public.

WORKING CONDITIONS

• Modern office environment.
• Fair amount of walking.
• Exposed to stressful working conditions.
• Exposed to dust and stagnant air for long periods.
• Extended period of concentration on exacting details & electronic data.
• Exposure to odour, dust and contaminants emanating from banknotes and coins.
• Exposed to highly confidential and sensitive documents and information.
• Required to work beyond normal working hours when necessary, in order to meet deadlines.

Interested persons who meet the above requirements should complete the application form with cover letter and full resume no later than Friday, 07 August 2026.

NB. Only short-listed candidates will be able to access the panel interview.